Frequently Asked Questions

Q. Do you store fingerprint images?
A. No, fingerprint images are not stored on the system, specific points of the scanned finger image are converted to a unique numeric algorithm and then stored in the pupils account record. Data is also only stored on the school premises and not on a cloud server. Pupils, parents and staff can therefore be assured that images cannot be used by any other source for identification purposes.

Q. Can anyone see a fingerprint image?
A. Finger images are not stored on the system and from the unique number it is impossible to reverse engineer to an image.

Q. What happens when a pupil leaves the school?
A. All data will be deleted.

Q. What alternative is there if we do not consent to “opt in” to the biometric system?
A. Pupils will be issued with a unique pin number to enter on a pin pad connected to the catering terminal’s, or a mifare card or fob can also be utilised by the school.

Q. What happens if I hurt my finger or forget my pin number.
A. The account details can be retrieved by searching on pupil’s forename or surname., a photo image will be displayed as confirmation that the correct account has been accessed.

Q. How do we purchase goods?
A. Simply place your finger on the scanner. your biometric pattern is scanned and then converted to your unique account number, which is then debited.

Q. How do we know the correct account number is being debited?
A. The name and/or photo of the student appears on the terminal screen confirming the identity to the operator. The account numbers are unique.

Q. How can I check my account balance?
A. The balance available is displayed on a customer screen at each transaction. Account balances are also available on the Internet Payment Site.

Q. What if I am entitled to Free School Meals?
A. There is no discrimination as the works system works exactly the same for all students whether they pay or have a free school meal entitlement. The set allowance will be electronically placed onto the pupil’s account each day (The allowance is not rolled over so must be used in full each day )  additional cash can also be added to enable a greater daily spend this is retained in a separate electronic purse and is only used when free meal entitlement has been used in full.

Q. Is there a limit to how much can be spent in one day?
A. Yes there is a school global maximum spend per day of £5.00 however parents can also request individual daily spend limits as per the attached form.

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